/**
 * Styles publics pour Easy Tickets Help Desk - Helpdesk
 *
 * @package Easy Tickets Help Desk
 */

/* ============================================
   VARIABLES CSS
   ============================================ */
:root {
    --easy-tickets-help-desk-primary: #0f766e;
    --easy-tickets-help-desk-primary-hover: #115e59;
    --easy-tickets-help-desk-primary-light: #dff6f3;
    --easy-tickets-help-desk-success: #15803d;
    --easy-tickets-help-desk-success-light: #e8f7ec;
    --easy-tickets-help-desk-warning: #d97706;
    --easy-tickets-help-desk-warning-light: #fff1d6;
    --easy-tickets-help-desk-danger: #d9485f;
    --easy-tickets-help-desk-danger-light: #fde7eb;
    --easy-tickets-help-desk-gray-50: #f7f4ee;
    --easy-tickets-help-desk-gray-100: #ece6da;
    --easy-tickets-help-desk-gray-200: #d8d0c1;
    --easy-tickets-help-desk-gray-300: #bfb5a6;
    --easy-tickets-help-desk-gray-600: #675f53;
    --easy-tickets-help-desk-gray-800: #231f1a;
    --easy-tickets-help-desk-surface: #fffdf8;
    --easy-tickets-help-desk-surface-muted: #f4ede2;
    --easy-tickets-help-desk-radius: 8px;
    --easy-tickets-help-desk-radius-sm: 4px;
    --easy-tickets-help-desk-shadow-sm: 0 1px 2px rgba(0,0,0,0.04);
    --easy-tickets-help-desk-shadow: 0 10px 30px rgba(35,31,26,0.08);
    --easy-tickets-help-desk-shadow-lg: 0 18px 40px rgba(35,31,26,0.12);
    --easy-tickets-help-desk-transition: 0.2s ease;
}

/* ============================================
   RESET & BASE
   ============================================ */
.easy-tickets-help-desk-helpdesk-wrap {
    max-width: 1100px;
    margin: 40px auto;
    padding: 28px;
    background: var(--easy-tickets-help-desk-surface);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: 12px;
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-helpdesk-wrap h1 {
    font-size: 28px;
    font-weight: 700;
    color: var(--easy-tickets-help-desk-gray-800);
    margin: 0;
}

/* ============================================
   HEADER & NOTIFICATIONS
   ============================================ */
.easy-tickets-help-desk-header-bar {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin: 0 0 24px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-header-main {
    flex: 1 1 auto;
}

.easy-tickets-help-desk-hero {
    display: grid;
    grid-template-columns: minmax(0, 1.7fr) minmax(280px, 0.9fr);
    gap: 24px;
    margin: 0 0 28px;
    padding: 28px;
    border-radius: 10px;
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-hero-main {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.easy-tickets-help-desk-kicker {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 0;
    padding: 6px 12px;
    border-radius: 999px;
    background: var(--easy-tickets-help-desk-primary-light);
    color: var(--easy-tickets-help-desk-primary-hover);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.easy-tickets-help-desk-hero-lead {
    max-width: 700px;
    margin: 0;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 16px;
    line-height: 1.7;
}

.easy-tickets-help-desk-hero-metrics {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 14px;
}

.easy-tickets-help-desk-hero-metric {
    padding: 18px;
    border-radius: 12px;
    background: var(--easy-tickets-help-desk-surface-muted);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-hero-metric-value {
    display: block;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 28px;
    font-weight: 800;
    line-height: 1;
    margin-bottom: 8px;
}

.easy-tickets-help-desk-hero-metric-label {
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 13px;
    font-weight: 600;
}

.easy-tickets-help-desk-hero-side {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.easy-tickets-help-desk-hero-panel {
    padding: 20px;
    border-radius: 12px;
    background: var(--easy-tickets-help-desk-surface-muted);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-hero-panel-label {
    display: block;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    margin-bottom: 10px;
}

.easy-tickets-help-desk-hero-panel-title {
    display: block;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 18px;
    margin-bottom: 6px;
}

.easy-tickets-help-desk-hero-panel-text {
    margin: 0;
    color: var(--easy-tickets-help-desk-gray-600);
    line-height: 1.6;
}

.easy-tickets-help-desk-hero-panel-tags {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 16px;
}

.easy-tickets-help-desk-hero-copy {
    display: flex;
    align-items: center;
}

.easy-tickets-help-desk-hero-tag {
    display: inline-flex;
    align-items: center;
    padding: 7px 12px;
    border-radius: 999px;
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 12px;
    font-weight: 600;
}

.easy-tickets-help-desk-notification-menu {
    position: relative;
    flex: 0 0 auto;
}

.easy-tickets-help-desk-notification-toggle {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    border: 1px solid var(--easy-tickets-help-desk-gray-200);
    border-radius: 999px;
    background: #fff;
    color: var(--easy-tickets-help-desk-gray-800);
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    box-shadow: var(--easy-tickets-help-desk-shadow-sm);
    transition: all var(--easy-tickets-help-desk-transition);
}

.easy-tickets-help-desk-notification-toggle:hover {
    border-color: var(--easy-tickets-help-desk-primary);
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-notification-badge {
    min-width: 24px;
    height: 24px;
    padding: 0 7px;
    border-radius: 999px;
    background: var(--easy-tickets-help-desk-danger);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 700;
}

.easy-tickets-help-desk-notification-badge-empty {
    background: var(--easy-tickets-help-desk-gray-300);
}

.easy-tickets-help-desk-notification-dropdown {
    position: absolute;
    top: calc(100% + 10px);
    right: 0;
    width: min(380px, calc(100vw - 32px));
    max-height: 420px;
    overflow: hidden;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    background: #fff;
    box-shadow: var(--easy-tickets-help-desk-shadow-lg);
    z-index: 20;
}

.easy-tickets-help-desk-notification-dropdown-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 16px 18px;
    border-bottom: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-notification-dropdown-header strong {
    font-size: 14px;
    color: var(--easy-tickets-help-desk-gray-800);
}

.easy-tickets-help-desk-notification-mark-all {
    border: none;
    background: none;
    color: var(--easy-tickets-help-desk-primary);
    cursor: pointer;
    padding: 0;
    font-size: 13px;
    font-weight: 600;
}

.easy-tickets-help-desk-notification-list {
    display: flex;
    flex-direction: column;
    max-height: 348px;
    overflow-y: auto;
}

.easy-tickets-help-desk-notification-item {
    width: 100%;
    border: none;
    border-bottom: 1px solid var(--easy-tickets-help-desk-gray-100);
    background: #fff;
    padding: 14px 18px;
    text-align: left;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    gap: 6px;
    transition: background var(--easy-tickets-help-desk-transition);
}

.easy-tickets-help-desk-notification-item:hover {
    background: var(--easy-tickets-help-desk-gray-50);
}

.easy-tickets-help-desk-notification-item:last-child {
    border-bottom: none;
}

.easy-tickets-help-desk-notification-item-unread {
    background: var(--easy-tickets-help-desk-primary-light);
}

.easy-tickets-help-desk-notification-item-title {
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 14px;
    font-weight: 700;
}

.easy-tickets-help-desk-notification-item-message {
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 13px;
    line-height: 1.5;
}

.easy-tickets-help-desk-notification-meta {
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 12px;
}

.easy-tickets-help-desk-notification-empty {
    margin: 0;
    padding: 18px;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 14px;
}

/* ============================================
   CARTES
   ============================================ */
.easy-tickets-help-desk-card {
    background: #fff;
    border-radius: var(--easy-tickets-help-desk-radius);
    box-shadow: var(--easy-tickets-help-desk-shadow);
    padding: 28px 32px;
    margin-bottom: 24px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-top: 4px solid var(--easy-tickets-help-desk-primary);
    transition: box-shadow var(--easy-tickets-help-desk-transition);
}

.easy-tickets-help-desk-card:hover {
    box-shadow: var(--easy-tickets-help-desk-shadow-lg);
}

/* ============================================
   ONGLETS
   ============================================ */
.easy-tickets-help-desk-helpdesk-tabs {
    display: flex;
    gap: 8px;
    margin-top: 40px;
    padding: 6px;
    background: var(--easy-tickets-help-desk-surface-muted);
    border-radius: 12px;
    overflow-x: auto;
    width: fit-content;
    max-width: 100%;
}

.easy-tickets-help-desk-tab {
    padding: 10px 24px;
    background: transparent;
    color: var(--easy-tickets-help-desk-gray-600);
    text-decoration: none;
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    font-weight: 500;
    transition: all var(--easy-tickets-help-desk-transition);
    font-size: 14px;
    white-space: nowrap;
    border: none;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.easy-tickets-help-desk-tab:hover {
    background: #fff;
    color: var(--easy-tickets-help-desk-primary);
    box-shadow: var(--easy-tickets-help-desk-shadow-sm);
}

.easy-tickets-help-desk-tab-active {
    background: #fff !important;
    color: var(--easy-tickets-help-desk-primary) !important;
    box-shadow: var(--easy-tickets-help-desk-shadow-sm);
    font-weight: 600;
}

/* ============================================
   FORMULAIRES
   ============================================ */
.easy-tickets-help-desk-form-group {
    margin-bottom: 20px;
}

.easy-tickets-help-desk-form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 14px;
}

.easy-tickets-help-desk-form-group input[type="text"],
.easy-tickets-help-desk-form-group input[type="email"],
.easy-tickets-help-desk-form-group textarea,
.easy-tickets-help-desk-form-group select {
    width: 100%;
    max-width: 100%;
    padding: 10px 14px;
    border: 1px solid var(--easy-tickets-help-desk-gray-200);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    font-size: 14px;
    transition: all var(--easy-tickets-help-desk-transition);
    background: #fff;
    color: var(--easy-tickets-help-desk-gray-800);
    box-sizing: border-box;
    font-family: inherit;
}

.easy-tickets-help-desk-form-group input:focus,
.easy-tickets-help-desk-form-group textarea:focus,
.easy-tickets-help-desk-form-group select:focus {
    border-color: var(--easy-tickets-help-desk-primary);
    outline: none;
    box-shadow: 0 0 0 3px var(--easy-tickets-help-desk-primary-light);
}

.easy-tickets-help-desk-form-group textarea {
    min-height: 120px;
    resize: vertical;
    line-height: 1.6;
}

.easy-tickets-help-desk-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

@media (max-width: 600px) {
    .easy-tickets-help-desk-form-row {
        grid-template-columns: 1fr;
    }
}

/* ============================================
   BOUTONS
   ============================================ */
.easy-tickets-help-desk-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 20px;
    font-size: 14px;
    font-weight: 500;
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    border: none;
    cursor: pointer;
    transition: all var(--easy-tickets-help-desk-transition);
    text-decoration: none;
    line-height: 1.4;
    font-family: inherit;
}

.easy-tickets-help-desk-btn-primary {
    background: var(--easy-tickets-help-desk-primary);
    color: #fff;
}

.easy-tickets-help-desk-btn-primary:hover {
    background: var(--easy-tickets-help-desk-primary-hover);
    transform: translateY(-1px);
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-btn-secondary {
    background: var(--easy-tickets-help-desk-gray-100);
    color: var(--easy-tickets-help-desk-gray-800);
}

.easy-tickets-help-desk-btn-secondary:hover {
    background: var(--easy-tickets-help-desk-gray-200);
}

.easy-tickets-help-desk-btn-text {
    padding: 0;
    border: none;
    background: transparent;
    color: var(--easy-tickets-help-desk-danger);
    box-shadow: none;
}

.easy-tickets-help-desk-btn-text:hover {
    background: transparent;
    color: #b32d2e;
    box-shadow: none;
}

.easy-tickets-help-desk-btn-success {
    background: var(--easy-tickets-help-desk-success);
    color: #fff;
}

.easy-tickets-help-desk-btn-success:hover {
    background: #3d9140;
}

.easy-tickets-help-desk-btn-warning {
    background: var(--easy-tickets-help-desk-warning);
    color: #fff;
}

.easy-tickets-help-desk-btn-warning:hover {
    background: #e0962e;
}

.easy-tickets-help-desk-btn-danger {
    background: var(--easy-tickets-help-desk-danger);
    color: #fff;
}

.easy-tickets-help-desk-btn-danger:hover {
    background: #c52121;
}

.easy-tickets-help-desk-btn-sm {
    padding: 6px 14px;
    font-size: 13px;
}

.easy-tickets-help-desk-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none !important;
}

/* ============================================
   MES TICKETS
   ============================================ */
.easy-tickets-help-desk-email-form {
    display: flex;
    gap: 10px;
    margin-top: 12px;
    align-items: center;
}

.easy-tickets-help-desk-email-form input[type="email"] {
    flex: 1;
    max-width: 320px;
    padding: 10px 14px;
    border: 1px solid var(--easy-tickets-help-desk-gray-200);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    font-size: 14px;
}

/* ============================================
   VUE DÉTAIL TICKET
   ============================================ */
.easy-tickets-help-desk-ticket-detail {
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    padding: 24px;
    margin: 20px 0;
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-ticket-detail h2 {
    margin: 0 0 16px;
    padding: 0;
    border: none;
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    font-size: 20px;
    font-weight: 600;
    color: var(--easy-tickets-help-desk-gray-800);
}

.easy-tickets-help-desk-ticket-detail-header {
    display: grid;
    gap: 16px;
    margin-bottom: 18px;
}

.easy-tickets-help-desk-ticket-detail-topbar {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-ticket-meta-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
}

.easy-tickets-help-desk-ticket-meta-card {
    padding: 14px 16px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: 10px;
    background: #fff;
}

.easy-tickets-help-desk-ticket-meta-label {
    display: block;
    margin-bottom: 6px;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
}

.easy-tickets-help-desk-ticket-meta-card strong {
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 14px;
    line-height: 1.4;
}

.easy-tickets-help-desk-subject-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 999px;
    background: #fef3c7;
    color: #9a6700;
    font-size: 12px;
    font-weight: 700;
}

.easy-tickets-help-desk-ticket-content {
    background: var(--easy-tickets-help-desk-gray-50);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    padding: 18px;
    margin: 16px 0;
    line-height: 1.7;
    white-space: pre-wrap;
    font-size: 15px;
    color: var(--easy-tickets-help-desk-gray-800);
}

.easy-tickets-help-desk-ticket-content-compact {
    margin: 0;
}

/* ============================================
   PIÈCES JOINTES
   ============================================ */
.easy-tickets-help-desk-attachments {
    margin: 20px 0;
    padding: 18px;
    background: var(--easy-tickets-help-desk-gray-50);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
}

.easy-tickets-help-desk-attachments h4 {
    margin: 0 0 14px;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 14px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.easy-tickets-help-desk-attachment-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.easy-tickets-help-desk-attachment-list li {
    padding: 10px 14px;
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all var(--easy-tickets-help-desk-transition);
}

.easy-tickets-help-desk-attachment-list li:hover {
    border-color: var(--easy-tickets-help-desk-primary-light);
    box-shadow: var(--easy-tickets-help-desk-shadow-sm);
}

.easy-tickets-help-desk-attachment-icon {
    font-size: 18px;
    flex-shrink: 0;
}

.easy-tickets-help-desk-attachment-link {
    color: var(--easy-tickets-help-desk-primary);
    text-decoration: none;
    font-weight: 500;
    font-size: 14px;
    flex: 1;
}

.easy-tickets-help-desk-attachment-link:hover {
    color: var(--easy-tickets-help-desk-primary-hover);
    text-decoration: underline;
}

.easy-tickets-help-desk-attachment-size {
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 12px;
    white-space: nowrap;
}

/* ============================================
   BOUTON FERMER TICKET
   ============================================ */
.easy-tickets-help-desk-close-ticket-form {
    margin-top: 20px;
    padding: 18px;
    background: var(--easy-tickets-help-desk-warning-light);
    border-left: 4px solid var(--easy-tickets-help-desk-warning);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-close-ticket-form p {
    margin: 0;
    color: #7d5a00;
    font-size: 14px;
    flex: 1;
}

.easy-tickets-help-desk-close-ticket-form-compact {
    margin-top: 0;
}

.easy-tickets-help-desk-ticket-detail-actions {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
}

.easy-tickets-help-desk-close-ticket-help {
    position: relative;
    display: inline-flex;
    align-items: center;
}

.easy-tickets-help-desk-close-ticket-tooltip {
    position: absolute;
    top: calc(100% + 10px);
    right: 0;
    width: min(280px, 72vw);
    padding: 10px 12px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: 8px;
    background: #fff;
    box-shadow: var(--easy-tickets-help-desk-shadow-lg);
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 12px;
    line-height: 1.5;
    opacity: 0;
    pointer-events: none;
    transform: translateY(-4px);
    transition: opacity var(--easy-tickets-help-desk-transition), transform var(--easy-tickets-help-desk-transition);
    z-index: 15;
}

.easy-tickets-help-desk-close-ticket-help:hover .easy-tickets-help-desk-close-ticket-tooltip,
.easy-tickets-help-desk-close-ticket-help:focus-within .easy-tickets-help-desk-close-ticket-tooltip {
    opacity: 1;
    transform: translateY(0);
}

/* ============================================
   RÉPONSES
   ============================================ */
.easy-tickets-help-desk-replies {
    margin-top: 32px;
    padding-top: 24px;
    border-top: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-replies h3 {
    margin: 0 0 20px;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 18px;
    font-weight: 600;
}

.easy-tickets-help-desk-replies-compact {
    margin-top: 0;
    padding: 20px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    background: #fff;
}

.easy-tickets-help-desk-latest-reply {
    margin: 20px 0 0;
    padding: 20px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    background: #fff;
}

.easy-tickets-help-desk-latest-reply .easy-tickets-help-desk-reply {
    margin-bottom: 0;
}

.easy-tickets-help-desk-reply-inline-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-editable-reply-help {
    margin: 14px 0 0;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 13px;
}

.easy-tickets-help-desk-inline-reply-editor {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-inline-reply-editor label {
    display: block;
    margin-bottom: 8px;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 13px;
    font-weight: 600;
}

.easy-tickets-help-desk-inline-reply-editor textarea {
    width: 100%;
    min-height: 150px;
    padding: 14px 16px;
    border: 1px solid var(--easy-tickets-help-desk-gray-200);
    border-radius: var(--easy-tickets-help-desk-radius);
    background: #fff;
    color: var(--easy-tickets-help-desk-gray-800);
    resize: vertical;
}

.easy-tickets-help-desk-inline-reply-editor textarea:focus {
    outline: none;
    border-color: var(--easy-tickets-help-desk-primary);
    box-shadow: 0 0 0 3px rgba(15, 118, 110, 0.12);
}

.easy-tickets-help-desk-inline-reply-editor-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-section-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    margin: 0 0 16px;
}

.easy-tickets-help-desk-section-heading h3 {
    margin: 0 0 4px;
}

.easy-tickets-help-desk-section-heading p {
    margin: 0;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 13px;
    line-height: 1.5;
}

.easy-tickets-help-desk-reply {
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: 12px;
    padding: 18px 20px;
    margin-bottom: 14px;
    box-shadow: var(--easy-tickets-help-desk-shadow-sm);
    transition: all var(--easy-tickets-help-desk-transition);
}

.easy-tickets-help-desk-reply:hover {
    box-shadow: var(--easy-tickets-help-desk-shadow);
}

.easy-tickets-help-desk-reply-staff {
    border-left: 3px solid var(--easy-tickets-help-desk-primary);
    background: var(--easy-tickets-help-desk-primary-light);
}

.easy-tickets-help-desk-reply-user {
    border-left: 3px solid var(--easy-tickets-help-desk-gray-300);
    background: #fff;
}

.easy-tickets-help-desk-reply-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    font-size: 13px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-reply-header strong {
    color: var(--easy-tickets-help-desk-gray-800);
    font-weight: 600;
}

.easy-tickets-help-desk-reply-date {
    color: var(--easy-tickets-help-desk-gray-600);
}

.easy-tickets-help-desk-reply-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.easy-tickets-help-desk-badge-staff {
    background: var(--easy-tickets-help-desk-primary-light);
    color: var(--easy-tickets-help-desk-primary);
}

.easy-tickets-help-desk-badge-user {
    background: var(--easy-tickets-help-desk-gray-100);
    color: var(--easy-tickets-help-desk-gray-600);
}

.easy-tickets-help-desk-reply-content {
    line-height: 1.7;
    white-space: pre-wrap;
    color: var(--easy-tickets-help-desk-gray-800);
}

/* ============================================
   BADGES STATUT & PRIORITÉ
   ============================================ */
.easy-tickets-help-desk-status {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.easy-tickets-help-desk-status-open        { background: var(--easy-tickets-help-desk-success-light); color: #1a7d36; }
.easy-tickets-help-desk-status-in_progress { background: var(--easy-tickets-help-desk-primary-light); color: var(--easy-tickets-help-desk-primary-hover); }
.easy-tickets-help-desk-status-closed      { background: var(--easy-tickets-help-desk-gray-100); color: var(--easy-tickets-help-desk-gray-600); }

.easy-tickets-help-desk-priority {
    display: inline-block;
    padding: 4px 12px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
}

.easy-tickets-help-desk-priority-low    { background: var(--easy-tickets-help-desk-gray-100); color: var(--easy-tickets-help-desk-gray-600); }
.easy-tickets-help-desk-priority-normal { background: var(--easy-tickets-help-desk-primary-light); color: var(--easy-tickets-help-desk-primary-hover); }
.easy-tickets-help-desk-priority-high   { background: var(--easy-tickets-help-desk-warning-light); color: #7d5a00; }
.easy-tickets-help-desk-priority-urgent { background: var(--easy-tickets-help-desk-danger-light); color: #b32d2e; }

.easy-tickets-help-desk-priority-low::before    { content: "↓ "; }
.easy-tickets-help-desk-priority-normal::before { content: "– "; }
.easy-tickets-help-desk-priority-high::before   { content: "↑ "; }
.easy-tickets-help-desk-priority-urgent::before { content: "!! "; }

/* ============================================
   NOTICES
   ============================================ */
.easy-tickets-help-desk-notice {
    padding: 16px 18px;
    border-radius: 10px;
    margin-bottom: 20px;
    border: 1px solid transparent;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 14px;
}

.easy-tickets-help-desk-notice-success {
    background: var(--easy-tickets-help-desk-success-light);
    border-color: rgba(21, 128, 61, 0.18);
    color: #1a7d36;
}

.easy-tickets-help-desk-notice-error {
    background: var(--easy-tickets-help-desk-danger-light);
    border-color: rgba(217, 72, 95, 0.18);
    color: #b32d2e;
}

.easy-tickets-help-desk-notice-warning {
    background: var(--easy-tickets-help-desk-warning-light);
    border-color: rgba(217, 119, 6, 0.18);
    color: #7d5a00;
}

.easy-tickets-help-desk-notice-info {
    background: var(--easy-tickets-help-desk-primary-light);
    border-color: rgba(15, 118, 110, 0.18);
    color: var(--easy-tickets-help-desk-primary-hover);
}

.easy-tickets-help-desk-notice-stack {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 99999;
    width: min(360px, calc(100vw - 24px));
    display: flex;
    flex-direction: column;
    gap: 10px;
    pointer-events: none;
}

.easy-tickets-help-desk-notice-toast {
    margin: 0;
    border-radius: 8px;
    box-shadow: var(--easy-tickets-help-desk-shadow-lg);
    pointer-events: auto;
}

body.admin-bar .easy-tickets-help-desk-notice-stack {
    top: 52px;
}

.easy-tickets-help-desk-error {
    color: var(--easy-tickets-help-desk-danger);
    font-size: 15px;
    text-align: center;
    padding: 24px;
    background: var(--easy-tickets-help-desk-danger-light);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
}

.easy-tickets-help-desk-empty {
    text-align: center;
    color: var(--easy-tickets-help-desk-gray-600);
    padding: 40px 20px;
    font-style: italic;
    font-size: 15px;
}

/* ============================================
   LISTE DES TICKETS
   ============================================ */
.easy-tickets-help-desk-ticket-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.easy-tickets-help-desk-ticket-item {
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    padding: 18px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    transition: all var(--easy-tickets-help-desk-transition);
    cursor: pointer;
    text-decoration: none;
    color: inherit;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-ticket-item:hover {
    border-color: rgba(15, 118, 110, 0.24);
    box-shadow: var(--easy-tickets-help-desk-shadow);
    transform: translateY(-2px);
}

.easy-tickets-help-desk-ticket-item-info {
    flex: 1;
    min-width: 200px;
}

.easy-tickets-help-desk-ticket-item-title {
    font-weight: 600;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 16px;
    margin-bottom: 6px;
}

.easy-tickets-help-desk-ticket-item-meta {
    display: flex;
    gap: 10px;
    align-items: center;
    flex-wrap: wrap;
    font-size: 13px;
    color: var(--easy-tickets-help-desk-gray-600);
}

.easy-tickets-help-desk-ticket-item-actions {
    display: flex;
    gap: 8px;
    flex-shrink: 0;
}

/* ============================================
   FORMULAIRE DE RÉPONSE
   ============================================ */
.easy-tickets-help-desk-reply-form {
    margin-top: 24px;
    padding: 20px;
    background: var(--easy-tickets-help-desk-surface-muted);
    border-radius: var(--easy-tickets-help-desk-radius);
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
}

.easy-tickets-help-desk-reply-form h3 {
    margin: 0 0 14px;
    font-size: 16px;
    font-weight: 600;
    color: var(--easy-tickets-help-desk-gray-800);
}

.easy-tickets-help-desk-reply-form-compact {
    margin-top: 0;
    padding: 20px;
    background: #fff;
}

.easy-tickets-help-desk-reply-form textarea {
    width: 100%;
    min-height: 100px;
    padding: 12px 14px;
    border: 1px solid var(--easy-tickets-help-desk-gray-200);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    font-size: 14px;
    resize: vertical;
    margin-bottom: 12px;
    box-sizing: border-box;
}

.easy-tickets-help-desk-detail-closed-note {
    margin-top: 24px;
}

.easy-tickets-help-desk-reply-form textarea:focus {
    border-color: var(--easy-tickets-help-desk-primary);
    outline: none;
    box-shadow: 0 0 0 3px var(--easy-tickets-help-desk-primary-light);
}

.easy-tickets-help-desk-btn-block {
    width: 100%;
}

/* ============================================
   UPLOAD DE FICHIERS
   ============================================ */
.easy-tickets-help-desk-upload-area {
    border: 2px dashed var(--easy-tickets-help-desk-gray-200);
    border-radius: var(--easy-tickets-help-desk-radius);
    padding: 24px;
    text-align: center;
    transition: all var(--easy-tickets-help-desk-transition);
    cursor: pointer;
    background: var(--easy-tickets-help-desk-gray-50);
}

.easy-tickets-help-desk-upload-area:hover,
.easy-tickets-help-desk-upload-area.dragover {
    border-color: var(--easy-tickets-help-desk-primary);
    background: var(--easy-tickets-help-desk-primary-light);
}

.easy-tickets-help-desk-upload-icon {
    font-size: 32px;
    margin-bottom: 8px;
}

.easy-tickets-help-desk-upload-text {
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 14px;
}

.easy-tickets-help-desk-upload-text strong {
    color: var(--easy-tickets-help-desk-primary);
}

.easy-tickets-help-desk-file-list {
    list-style: none;
    margin: 12px 0 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.easy-tickets-help-desk-file-list li {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    background: #fff;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius-sm);
    font-size: 14px;
}

.easy-tickets-help-desk-file-list .easy-tickets-help-desk-remove-file {
    color: var(--easy-tickets-help-desk-danger);
    cursor: pointer;
    font-weight: 600;
    background: none;
    border: none;
    font-size: 13px;
}

.easy-tickets-help-desk-file-list .easy-tickets-help-desk-remove-file:hover {
    text-decoration: underline;
}

/* ============================================
   LOADING & SPINNER
   ============================================ */
.easy-tickets-help-desk-loading {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: var(--easy-tickets-help-desk-gray-600);
    font-size: 14px;
}

.easy-tickets-help-desk-spinner {
    width: 18px;
    height: 18px;
    border: 2px solid var(--easy-tickets-help-desk-gray-200);
    border-top-color: var(--easy-tickets-help-desk-primary);
    border-radius: 50%;
    animation: easy-tickets-help-desk-spin 0.7s linear infinite;
}

@keyframes easy-tickets-help-desk-spin {
    to { transform: rotate(360deg); }
}

body.easy-tickets-help-desk-modal-open {
    overflow: hidden;
}

.easy-tickets-help-desk-modal[hidden] {
    display: none !important;
}

.easy-tickets-help-desk-modal {
    position: fixed;
    inset: 0;
    z-index: 999999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
}

.easy-tickets-help-desk-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(35, 31, 26, 0.48);
    backdrop-filter: blur(3px);
}

.easy-tickets-help-desk-modal-dialog {
    position: relative;
    z-index: 1;
    width: min(100%, 460px);
    padding: 22px;
    border: 1px solid var(--easy-tickets-help-desk-gray-100);
    border-radius: var(--easy-tickets-help-desk-radius);
    background: #fff;
    box-shadow: var(--easy-tickets-help-desk-shadow-lg);
}

.easy-tickets-help-desk-modal-header {
    margin-bottom: 12px;
}

.easy-tickets-help-desk-modal-title {
    margin: 0;
    color: var(--easy-tickets-help-desk-gray-800);
    font-size: 20px;
    line-height: 1.25;
}

.easy-tickets-help-desk-modal-body {
    margin-bottom: 18px;
}

.easy-tickets-help-desk-modal-message {
    margin: 0;
    color: var(--easy-tickets-help-desk-gray-600);
    line-height: 1.6;
}

.easy-tickets-help-desk-modal-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    flex-wrap: wrap;
}

.easy-tickets-help-desk-modal-cancel,
.easy-tickets-help-desk-modal-confirm {
    min-width: 120px;
}

/* ============================================
   RESPONSIVE
   ============================================ */
@media (max-width: 782px) {
    .easy-tickets-help-desk-helpdesk-wrap {
        margin: 20px;
        padding: 18px;
    }

    .easy-tickets-help-desk-card {
        padding: 20px;
    }

    .easy-tickets-help-desk-hero {
        grid-template-columns: 1fr;
        padding: 20px;
    }

    .easy-tickets-help-desk-hero-metrics {
        grid-template-columns: 1fr;
    }

    .easy-tickets-help-desk-ticket-detail {
        padding: 18px;
    }

    .easy-tickets-help-desk-ticket-meta-grid {
        grid-template-columns: 1fr;
    }

    .easy-tickets-help-desk-ticket-detail-topbar {
        flex-direction: column;
        align-items: stretch;
    }

    .easy-tickets-help-desk-section-heading {
        flex-direction: column;
        align-items: flex-start;
    }

    .easy-tickets-help-desk-email-form {
        flex-direction: column;
        align-items: stretch;
    }

    .easy-tickets-help-desk-email-form input[type="email"] {
        max-width: 100%;
    }

    .easy-tickets-help-desk-ticket-item {
        flex-direction: column;
        align-items: flex-start;
    }

    .easy-tickets-help-desk-ticket-item-actions {
        width: 100%;
        justify-content: flex-end;
    }

    .easy-tickets-help-desk-header-bar {
        flex-direction: column;
        align-items: stretch;
    }

    .easy-tickets-help-desk-notification-menu {
        width: 100%;
    }

    .easy-tickets-help-desk-notification-toggle {
        width: 100%;
        justify-content: space-between;
    }

    .easy-tickets-help-desk-notification-dropdown {
        left: 0;
        right: 0;
        width: 100%;
    }

    .easy-tickets-help-desk-close-ticket-form {
        flex-direction: column;
        align-items: flex-start;
    }

    .easy-tickets-help-desk-helpdesk-tabs {
        flex-wrap: nowrap;
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
        width: 100%;
    }

    .easy-tickets-help-desk-tab {
        padding: 8px 16px;
        font-size: 13px;
    }
}

@media (max-width: 480px) {
    .easy-tickets-help-desk-card {
        padding: 16px;
        border-radius: 14px;
    }

    .easy-tickets-help-desk-helpdesk-wrap {
        margin: 12px;
        padding: 14px;
        border-radius: 16px;
    }

    .easy-tickets-help-desk-ticket-detail h2 {
        font-size: 17px;
    }

    .easy-tickets-help-desk-ticket-meta-grid {
        gap: 10px;
    }

    .easy-tickets-help-desk-btn {
        width: 100%;
        justify-content: center;
    }

    .easy-tickets-help-desk-ticket-item-actions {
        flex-direction: column;
    }

    .easy-tickets-help-desk-ticket-item-actions .easy-tickets-help-desk-btn {
        width: 100%;
    }

    .easy-tickets-help-desk-modal {
        padding: 16px;
    }

    .easy-tickets-help-desk-modal-dialog {
        width: 100%;
        padding: 18px;
    }

    .easy-tickets-help-desk-modal-actions {
        flex-direction: column-reverse;
    }

    .easy-tickets-help-desk-modal-cancel,
    .easy-tickets-help-desk-modal-confirm {
        width: 100%;
    }
}